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Welcome to the website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site""to be referred as "The Store", BIOKOSMA TRADING LLC and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

1. Acceptance

BIOKOSMA TRADING LLC to be referred as "" provides The Store to you on the basis of the following Terms and Conditions. The Terms and Conditions may be updated by from time to time by posting updated Terms and Conditions on the Store without prior notification to you. When you access the Store at any time in the future, such updated Terms and Conditions then in force shall apply. You should check the Terms and Conditions each time you access the Store.


2. The Store

The Store and any products that you purchase through the Store are for your non-commercial, personal use only and must not be used for business purposes. You will be able to obtain information about certain products via this Store and you may also submit queries to BIOKOSMA-ME.COM to receive more information.


3. Purchases

You can purchase products via The Store by selecting items and proceeding to the check-out. If you have not already registered an account at The Store, you will be requested to register in order for your purchase order to be processed. All purchases that you may make via The Store will be administered by and purchased from

You apply for a purchase agreement by placing an order and filling in the required details at the  check-out, including the details enabling the prepayment. Provided the selected item(s) is/are available and in stock, we will provoke the shipping in accordance with your order. When your purchase order is completed, a receipt confirming the purchase order will be sent to the  e-mail address that you have registered. The product(s), will be delivered to the delivery address that you have registered with The Store within a reasonable time, usually within 3-4 working days in United Arab Emirates. For now, shipment to other Gulf and Middle East countries is not applicable on The Store, however, we can direct you to the local distributor / sales point at your country. 

4. Price and payment method

All prices will have a 5% VAT added to them according to the official VAT of United Arab Emirates. The methods of payment which are available may vary. 
You will find the relevant price information and the available methods of payment for product(s) in the Store.

Prices do not include delivery costs. There is no minimum order value. reserves the right to amend or change prices at any time, if not specifically stated otherwise. The prices in The Store are for information only and may be changed by without prior notice.

5. Complaints customer service will do its best to reply to any inquiries and process any complaints regarding The Store or any products as soon as possible. If damaged product(s) is/are delivered to you, you must notify and describe the problem within 2 days following discovery of the damage.

Any complaints shall be addressed to:

P.O.BOX: 27849 Dubai, 

United Arab Emirates 


Contact form

6. Privacy policy

By registering for an account or applying for a purchase agreement in the Store, you agree to provide with correct and accurate data as requested in the purchase or registration form and you  agree to the following privacy policy. will store your personal data for the purpose of providing and developing The Store, administering purchases, and for customer and product development. Such personal data will  include only such information as provided by you to, including e.g. your full name, address, e-mail address and telephone number. The personal data will be stored in computer  systems located in physically secure locations and access to the customer register will be limited to those employees and contractors specifically authorized to access the register.

You agree that your personal data may also be passed to partners in order to carry out  the delivery of your purchases. However, you may rest assured that the necessary measures are in place to  protect the confidentiality and security of personal data. partners will use your personal data exclusively upon instruction of and exclusively for the purpose of carrying out the delivery of your purchases. will not transfer or sell your personal data for any commercial or marketing reasons, other than as provided for in this privacy policy. 

You have the right at any time to access, correct, update, or delete your data by accessing “My Account”. will only process your personal information for the duration necessary to allow it to provide the services that you have requested or for any additional period as allowed by law.

7. Disclaimer

You understand and agree that you are using The Store at your own risk and that does not warrant that The Store will meet your requirements or that The Store will be uninterrupted, error free or secure. reserves the right at its sole discretion, to amend or withdraw any content or services offered as part of the Store at any time. 

The Store is provided to you free of charge for your personal use. Any support provided to you is for information purposes only. reserves the right to make changes to The Store at any time, not to reply to any queries, and not to provide any support in connection with The Store.

8. Use

All material on The Store, all text, layout, content and images are the property of BIOKOSMA. These may not be distributed, published nor copied without the express mutual written permission of BIOKOSMA TRADING LLC.

9. Liability excludes all liability for any loss or damage, direct or indirect, that you may suffer, in connection with the use of or inability to use The Store. This limitation of liability shall not affect your statutory rights.

10. Contact


P.O.BOX: 27849 Dubai

United Arab Emirates


11. Governing law


These Terms and Conditions shall be governed by and construed in accordance with Dubai laws. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Dubai courts.

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