PRIVACY POLICY

Last Updated 24 May, 2018

BIOKOSMA MIDDLE EAST s.a.r.l company, its subsidiaries, affiliates (collectively, the “BIOKOSMA”, “Company," “we," “us," or “our") recognize the importance of protecting the privacy of all consumers (“you” or “user”) who access and/or use, whether as a guest or a registered user, our website, or portions of our website, including any content, functionality and services offered on or through our website, any webpage, our online or offline mobile applications that run on smart phones, tablets and other devices which provide dedicated non-browser-based interaction between you and our sites (all of which are collectively called our “Sites").

This Privacy Policy will inform you as to how we look after your personal data when you visit this and all of our Sites (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

We at BIOKOSMA MIDDLE EAST s.a.r.l are committed to ensuring good privacy practices regarding your personal information and are devoted to complying with the European General Data Protection Regulation (GDPR).

1. The Personal data we collect and process

  • Basic information such as your name, nationality, title, username, marital status, date of birth, and gender.

  • Contact information including email address, billing address, delivery address, and location.

  • Demographic information such as country, city and postcode.

  • Transaction Data including details about payments to and from you and other details of products  you have purchased from us.

  • Technical Data including internet protocol (IP) address, your login data, browser type and version, make and model (mobile phones only), operating system, hardware version, platform, device settings and other technology identification on the devices used to access our Sites, file and software names and types, device identifiers, time zone setting and location, device locations such as through GPS, Bluetooth or WiFi signals, browser plug-in types and versions, operating system and platform, connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

  • Profile Data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • Usage Data including information about how you use our Sites, products and services including redemption of our offers, how you use your devices to access our Sites, including the screens you visit and searches you make.

  • Other Data includes:

    • communications with us via social media platforms, email, electronic messages and other electronic and non-electronic communications;

    • third party partner information related to how you use our third party partners, such as your reviews of our merchant partners or other service providers.

    • your networks and connectionsmade available to us, depending on the permissions you have granted, from your mobile and desktop devices' address book contacts, and other social media such as Facebook, Instagram, Pinterest and YouTube channel.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

  • Further personal documents that might be needed in the ordinary course of business.

  • Identification and background information provided by you and collected by us as part of our usual business process.

2. How we obtain your personal data

  • Through direct enquiries (online or offline including our website, email addresses, phone numbers), if you contact us;

  • Subscribe to our newsletters;

  • As part of our business intake procedure and the business cards you provide us with;

  • Through exhibition guides where each participant/customer consented to share its contract details;

  • Enter a competition, promotion or survey;

  • Give us some feedback;

  • Online directory and social media (e.g. Facebook, Instagram);

  • Through referrals and recommendations;

  • Through vendors and third parties (such as information or service providers).

3. How we use your personal data

When receiving your personal data directly from you or from a referred party, we will only use this data in connection and for the fulfilment of our obligation as follows:

  • Complying with legal and regulatory requirements

  • Managing our business relationship with you (including processing payments)

  • For any purpose for which you provided us with your personal data

Using your personal data for supplementary purposes will require your express consent. Supplementary Purposes may include:

  • Providing you with legal updates and relevant news 

  • Communicating with you in reference to our promotions, surveys and events

  • Providing you with marketing materials and promotional emails about the services we offer

  • Accumulating information for quality improvement purposes by using website analytics

  • Any other purpose for which we have your express consent

4. How we share and keep your personal data protected

BIOKOSMA MIDDLE EAST s.a.r.l will strive to ensure a GDPR-compliant level of data protection. In order to fulfil the purpose of work you have commissioned us to undertake, we might have to share your personal data with government entities, legal advisors, auditors, banks, and any other party. 

 

We will however not sell, distribute or lease your personal information to third parties unless we have your express permission or are legally required to so do.

 

We are committed to ensuring that your information is secure and take suitable organisational and technical actions to store your personal data in an appropriate and a secure manner and to protect it against accidental loss or destruction.

Personal data can be saved on our own technical devices, business software and the hosting server (or those mentioned above) as well as in physical paper files. All data is encrypted via HTTPS.

5. Keeping your personal data

BIOKOSMA MIDDLE EAST s.a.r.l will delete your personal data when you withdraw your consent, or it is no longer sensibly required for us to keep it, unless we are legally required or allowed to continue to maintain such personal data.

6. Rights regarding your personal data

As part of the rights granted by the General Data Protecting Regulation, you are entitled at any time to request details of personal information which we hold about you and you are entitled to request the rectification of any incorrect or incomplete personal data. You will no longer receive any marketing materials and any such communications without your express consent. Please do so by sending your request to privacy@biokosma-me.com.

7. Changes to this Privacy Policy

This policy was last updated on May 24th 2018. We might change and update this policy from time to time by updating this page. We encourage you to check this page periodically to ensure that you are happy with any changes.

 

©2021 BIOKOSMA MIDDLE EAST s.a.r.l

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